ELIZANDRA DIAZ - Billing & Insurance Leader
A professional in the field since 2004, Elizandra Diaz joined our team in 2017. “It’s such a friendly place to work,” she says. “Everyone strives to make sure our patients are comfortable and happy.”
When she’s not helping our patients, Elizandra treasures her time with her three children.
“My job is to make sure our patients receive the maximum insurance benefits needed to be as healthy as they can be.”
Kerry Durkin
Having worked in the insurance industry in various capacities since 2012, Kerry Durkin is well-versed in the “tricks of the trade”…and uses her knowledge to help our patients get the most out of their coverage. A graduate of Hartwick College in Oneonta, New York, she joined our practice in 2021. “The best thing about working here? My colleagues share a common philosophy: that quality will always supersede quantity,” she says.
Kerry devotes her time to communicating with dental insurance companies, posting payments, adjusting accounts, running reports, and reworking insurance claims to push for proper coverage for our patients.
“The state of the art facilities here are amazing,” she says. “We offer the latest and best in technology.”
After office hours, you’re likely to find Kerry involved in outdoor activities, like running, biking, hiking, and skiing.
“Dental insurance can be very tricky. It’s vital for patients to understand clearly how their plans work. Knowledge is power!”
Breanna Labelle
In the field since 2016, Breanna Labelle joined our team in 2023.
She describes her position this way: “I do everything I can to make sure patients’ claims are processed correctly and their accounts are accurate. People want to be heard and I want to listen and make sure I solve all their issues.”
Her daily activities include making sure all claims are submitted correctly, with all the correct information sent along with them, following up on accounts to make sure balances are correct, and helping patients understand their insurance and benefits.
“Seeing our patients leave the office with smiles on their faces, and knowing we helped boost their confidence is an awesome feeling!”, she said.
In her spare time, Breanna enjoys long walks with her dog and going out to hear live music.
“From the moment I walked in the door, I felt so welcomed…and that’s how our patients feel!”