Home/Team/Treatment Coordinators

XHILDA KOKA – Team Leader

Xhilda joined us in 2000, and holds a Bachelor of Arts degree in mechanical engineering from the University of Tirana, Albania, and an Associate’s degree from Worcester Polytechnic Institute. Fluent in English, Albanian, and Greek, She provides front desk support, coordinates patient and treatment activities, insurance issues, and performs the multiple duties inherent in operating an excellence-driven practice like ours.

“Our team is simply amazing,” she says. “I’m proud to say that we provide the highest quality of care possible.”

Xhilda lives in Worcester with her husband and daughter, and loves world-wide travel, sports, classical music, and movies.

“It’s vital to make patients feel as comfortable as possible, both physically and emotionally.”

Kate Barron – Team Leader

With the practice since 2021, Kate Barron entered the dental field in 2020. “The staff here is wonderful, talented, and caring,” she says. “And with the amazing technology we have to work with, it’s no wonder people choose our practice.” Kate’s day-to-day activities include interfacing with insurance companies, treatment planning, and a variety of administrative tasks.

An outdoor enthusiast, Kate enjoys time spent on the Maine beaches with her family — including her husband, children, and dogs — and friends.

“Building relationships with our patients and earning their trust…that’s my goal!”

Wendy Chase – Team Leader

Working in the dental health field since 1986, Wendy Chase joined us in 2022. “The teamwork atmosphere here is wonderful,” she says. “It results in exceptional care for our patients.”

Among her many activities, Wendy helps handle the phone and is involved with treatment planning and checking patients in and out. “[Patients] love our modern offices, state-of-the-art technology, and – above all – the friendly faces they see.”

After office hours, you might find Wendy with family and friends at the beach in the summer, and snowmobiling in the winter. She also loves to travel.

“Excellent care in an extremely positive environment: for me, that sums up New England Dental Group.”


Melissa has been working in the dental field for over four years and has been a team member at New England Dental Group since 2014. She began at NEDG as a dental assistant then transitioned to being an insurance coordinator. Melissa received her degree from the Porter and Chester Institute, and is certified in DANB, OSHA, CPR, and Care Credit. Melissa works closely with insurance companies, processing claims, posting payments, and meeting with patients to assist with any insurance issues.

Melissa believes that every patient receives the best care possible. Her trust in all of the dental team members stems from the fact that she knows each member is committed to serving every patient with respect, attentive care and thorough dental work. Melissa derives great pleasure from witnessing the confidence and happiness of the patient once they have achieved their goal of a beautiful smile.

Her hobbies include decorating for parties, spending time with her family and friends, going to the gym, being a huge football fan, and rooting for the New England Patriots.


Working in the dental field since 2016, Tori Hutchinson joined our team in 2017. “I love interacting with the best co-workers, and with interesting people every day,” she says. “And it’s a pleasure to help patients receive the best care available, and to put those who are anxious about their treatment at ease.”

Tori’s description of her daily routine includes greeting patients, discussing treatment and finance options, working with insurance companies…and making people smile!

“Our confident, knowledgeable doctors and staff members make sure our patients understand their treatment and why they need it…all in a very comfortable atmosphere filled with friendly faces,” she says.

After hours, Tori enjoys spending time with her husband, her family, (including their dog), and visiting their family’s second home in New Hampshire’s beautiful White Mountains area.

“My goals are simple: making sure our patients are comfortable…and leave with a smile!”


Gabriela has been with the team at New England Dental Group since 2015. She helps patients understand the procedures they will be undergoing, the way their insurance works and any other questions they might have. She believes patients should have the best and most comfortable experience. That experience begins when they walk through the door at the New England Dental Group where they are always greeted with a smile and a friendly face. Her goal is to maintain that experience which is why so many patients at NEDG feel like family.

Gabriela enjoys working with all her colleagues at NEDG as it is very special to work with and be part of a team that genuinely cares about the patients. She loves when a patient says: “I used to hate going to the dentist until I came to NEDG.” When in the office Gabriela works on scheduling appointments, checking insurance, making phone calls and her favorite task: baking cookies for the patients.

In her free time, Gabriela enjoys spending time with her husband and two daughters. One of her hobbies includes decorating parties which she does with all-homemade decorations.

Polyanne Veloso-Anez – Team Leader

Bio coming soon


Brittney-GordishBrittney joined the practice in 2014. She attended Worcester State University for two years, and then went on to the Porter & Chester Institute where she received her Certificate Degree in Dental Assisting.

“Like all of us, I think it’s important to greet patients in a friendly manner, putting them immediately at ease,” Brittney says.

“Our awesome staff will make you feel right at home.”


Jeilin-GarridoA member of our team since 2017, Jeilin has been a dental professional since 2013. She received her training in Venezuela.

“I believe that everyone deserves to be treated with the best care and utmost respect,” she says. “My priority is to make each one feel welcome, experience a stress-free visit, and a happy good-bye.”

Among Jeilin’s duties are greeting patients, acting as interpreter when needed, scheduling appointments, and explaining benefits, treatment plans and various services to patients.

“In our practice, excellence is always the Number One Priority,” Jeilin says. “Doctors, Hygienists, Assistants, Coordinators – we all aim for the complete well-being and comfort of each individual. And our multilingual abilities enable our patients to express themselves clearly.”

An avid outdoor enthusiast, Jeilin enjoys camping, exploring, and spending quality time with her family.

“The satisfaction of helping each one of our patients is my consistent motivation.”


In the field since 2013, Lauren Case joined our team in December of 2019. She trained at Porter & Chester in Worcester, Massachusetts before it was permanently closed and replaced with Lahey Health. Lauren is Radiology- and Infection Control-certified.

“I strive to treat each patient exactly the way I would like to be treated,” she says. “Thankfully, our wide variety of specialists means we can help patients with multiple dental issues without having to refer them to other sources.”

Part of Lauren’s daily routine includes scheduling appointments, working with insurance providers, reviewing treatment plans with patients, and working with the clinical staff.

In her non-working hours, Lauren enjoys snowmobiling, four-wheeling, boating, fishing, swimming with her husband, and spending time with her two fur babies, Maxwell and Athena!

“I am so glad we have an alternative option to offer patients without insurance…our savings plan is a great resource!”

Regina Moulton

Having worked in the dental health field since 1987, Regina Moulton joined our team in 2022. She trained at Concord’s NHTI as a Certified Dental Assistant.

“I love making our patients feel welcome and comfortable…with a little humor,” she says. Regina’s daily routine includes greeting patients, checking them in and out, and handling telephone inquiries. “Patients appreciate our beautiful and comfortable space and the friendliness of our staff.”

In her spare time, Regina loves gardening, kayaking, and spending time with her children and grandchild.

“Excellent care, a caring staff — it’s no wonder our patients love it here.”


With the practice since 1996, Genta is as passionate about our patients’ smiles as she is about her own.

“Greeting and treating our patients like family members is my greatest professional joy,” she says.

Genta holds a Bachelor of Arts in history from the University of Tirana and served on the faculty of History and Philology there. Fluent in English, Albanian, and Greek, Genta enjoys spending time with her family in Worcester, Massachusetts, which includes her husband, two children, and their dog.

“I love the warm, friendly environment here…and so do our patients!”

Blerina Pleparaku

Joining our team in 2020, Blerina Pleparaku brings a background of psychological study to our practice. Her past experience includes working at Down Syndrome Albania (DSA), helping the organization achieve its vision: independence, and a high quality of living for Albanian individuals with Down Syndrome. She studied at Tirana University, and also worked as Treatment Coordinator of Social Activities at Youth Center “BORDERLESS,” a non-profit organization working in the field of you empowerment.

“New England Dental Group maintains the highest standards in patient care,” she says. “Each member of the team supports each other in providing the maximum benefits to our patients.”

Blerina’s typical work day includes greeting patients, answering their questions, scheduling appointments, explaining treatment plans, and maintaining records.

When she’s not working to help produce beautiful smiles, Blerina enjoys cooking, walking, and watching movies with her husband.

“The diversity of our patients and staff makes working here an amazing experience!”

Kat Decot

Working in the field since 2001, Kat Decot joined us in 2020. She schedules appointments, works with insurance companies, reviews patients’ treatment plans, and keeps the lines of communication open between the front desk team and clinical staff.

“I believe in establishing a rapport with our patients by being true to my word, through integrity and honesty. I strive to provide an atmosphere where the patients feel welcomed and at ease,” she says.

About the practice, she says: “Our dynamic team is amazing, projecting that positivity so reflective in how we care for our patients.”

Kat adds: “I look forward to the daily patient interaction, knowing that collectively we are brightening their smiles by motivating them through education.”

In her off hours, Kat enjoys spending time with her teenage daughter, taking long walks with her black Labrador retriever, cheering for her home towns sports teams with her fiancé, and enjoying her “She Shed” by her pool with family and friends.

“We are a state of the art facility with accredited specialists in the field of general dentistry, oral surgery, orthodontics, periodontics. And we offer a variety of attractive financing options for those individuals who do not have dental insurance.”

Madison Martines

Madison Martines has always been fascinated by the health-care field, particularly in the oral health area. She joined our team in 2020, with a degree from Roger Williams University in Bristol, Rhode Island. “My consistent aim is to offer patients the best possible treatment options…not just a diagnosis,” she says. “It’s a pleasure working with like-minded people who are just as focused on the patient’s positive experience.” Among her daily activities are checking patients in, presenting them with treatment plans, and making sure they are completely satisfied with their visits. “My fellow team-members help make this an achievable goal,” she explains. “Everyone — doctors, assistants, and hygienists — is attentive to detail, precision, and perfection. They’re wonderful!”

Outside office hours, Madison indulges her passion for animals — she considers her dog to be her best friend — along with playing softball on her town’s league, and most of all, making happy memories with friends and family.

“Always listen to the patient!”

Nikki Bastardo

In the dental field since 2017, Nikki Bastardo has been with the practice since 2020. Included in her daily activities are guiding patients with any questions they have, working with checking patient insurance, scheduling appointments, and working to providing a safe and welcoming environment for everyone.

“I love how everyone here works together as a team…each member is always willing to help one another,” she says. “And helping patients receive a comfortable and confident smile is priceless!”

When not working, Nikki enjoys dance, yoga, aerial arts, music, and spending time with her family and friends.

“It is vital that our patients feel welcomed, understood, and valued!”

Shannon Garrity

Bio coming soon

Nancy Boomhower

Active in the dental field since 2014, Nancy Boomhower joined our team in 2022. A registered Dental Assistant, her credentials also include medical billing, radiology, and Invisalign. Some of her training sources include Nashoba Valley Technical School and Boston University.

“The staff here is truly amazing,” she says. “Each member is an expert in so many ways…and each has the knack for relieving any anxiety or pressure our patients may be experiencing.

Some of Nancy’s daily activities include confirming and managing appointments, handling telephone inquiries, and interfacing with insurance providers.

“I love getting to know our patients,” she says. “And seeing them smile is so rewarding!”

During her non-working hours, Nancy enjoys the time she spends with her family. She’s also an avid reader and gamer.

“They may come in feeling anxious, but our patients leave feeling comfortable and happy.”

Colleen Mahoney

A graduate of Johnson & Wales University in Providence, Rhode Island, Colleen Mahoney joined our team in 2022.

“Everyone here truly cares about the patient experience,” she says. “It’s motivating. I have so much confidence in the abilities of my teammates and the doctors.

Colleen works closely with the doctors to determine treatment plans addressing dental health needs while maximizing insurance benefits. She simplifies the often intimidating and complex aspects of insurance coverage for her patients, while managing treatment schedules and addressing patient concerns and requests.

“I love when we change a patient’s opinion on dental care,” she says. The most fulfilling part of my work is seeing patients’ confidence improve during and after treatment. And it’s so gratifying to know that our work has positively impacted their lives, beyond the office.”

Colleen appreciates the practice’s warm and welcoming environment, along with its top-rated technology and highly skilled doctors spanning multiple specialties, all under one roof. She also values the transparency of the team. “From the front desk to the clinical staff, we make sure our patients are well-informed and comfortable,” she says.

In her free time, Colleen enjoys the beaches of her native South Shore, along with spending time with family and friends.

“Patient-centered care is of the utmost importance. It allows us to provide high-quality care in a comfortable environment.”

Lindsay Marin

Bringing years of experience as a medical front desk administrator, Lindsay Marin joined our team in 2022. “I strive to be kind, respectful, and compassionate with our patients,” she says, adding “to treat them like they’re the very best…because they are!”

Lindsay’s busy days include answering calls, booking appointments, prepping schedules, and gathering information from various insurance providers to ensure the best care possible for our patients.

“I love making sure our patients are well taken care of, and going that extra mile to help them reach their goals. Seeing their transformation — and their increased confidence — is why I enjoy doing what I do,” she says.

Lindsay appreciates the warm, family-like atmosphere of the practice, where the entire team strives to make sure patients are comfortable throughout each step of treatment. “We cover all dental specialties,” she says, “so there is no need to refer anyone out of our practice…we can and do attend to all their needs right here!”

In her free time, Lindsay loves relaxing near a fire with a good book, exploring new places, and visiting North Conway, New Hampshire with her family.

“We treat our patients like family!”

Rebecca Hubler

Bio coming soon

Eleni Psomadelis

Bio coming soon

Leonardo Amadei

Bio coming soon

Yvette Soto

Bio coming soon

Mikaela White

Bio coming soon